Terms and conditions

By using SimplyBook.me services you agree to the following terms and conditions.

These terms and conditions are effective from 22. September 2016 (updated since 1. August 2015)


Service provider or user —  Company or person that provides services, rents tools, equipment, space etc. and uses the SimplyBook.me system to accept and treat bookings online.

Client or service buyer —  Clients can be anyone that books a service online with a Service provider using the SimplyBook.me appointment and scheduling system.

If you use the Simplybook.me appointment system or connected sites, you agree to that you will not:

  1. — violate any laws, third party rights or our policies;
  2. — use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
  3. — fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
  4. — interfere with other users' listings;
  5. — post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
  6. — take any action that may undermine feedback and/or ratings systems;
  7. — distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  8. — distribute viruses or any other technologies that may harm any visitors of the site;
  9. — harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

Acceptable use policy and abuse

SimplyBook.me is a solution for service performers, and others that need to accept bookings for appointments and to sell related services. As such the SimplyBook.me service is ONLY intended for such usage and other unrelated usage is forbidden.

SimplyBook.me system should NOT be used for:

  1. — Sending spam
  2. — Unsolicited email or SMS
  3. — Importing client list's that users do NOT own and/or have NOT been gathered legally

The SimplyBook.me booking websites should NOT be used to:

  1. — create back links to other pages;
  2. — as advertisement for stuff unrelated to services provided by the user;
  3. — to collect fees from users without the intention of providing the service.

Service providers should treat all client data with respect and appropriate privacy.

Please report to us problems, policy violations and offensive content. SimplyBook.me wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner. Free account users need to renew their free subscription every month to keep the account active and avoid deletion. We also reserve rights to modify or discontinue sites, services, plugins or tools by us or third parties.

We reserve rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can be considered 50-100 people trying to process a booking with you in same 30 seconds.

We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We can not control if it will work or if it will stop working even if it was working before.

Client purchase protection

SimplyBook.me does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. SimplyBook.me offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by SimplyBook.me are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with SimplyBook.me. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they were purchased.

It is strongly noted that buyers inform themselves about the service provider before booking with them and paying online and for the service providers to make sure buyers are for real.


SimplyBook.me offers a free limited version of the system. If a service provider upgrades the service from the limited version provided by SimplyBook.me, relevant fee schedule will apply. You can find the pricing table on our main site and further details inside the admin interface of the SimplyBook.me system. You will be informed of fees before upgrading services to paid services. Educational institutions may register many systems in free version and have all systems free. Commercial companies that registers more than one system within the same company in Free version must pay fees according to basic package or higher per each registered system.

All purchases made in the system are final, and are not refunded.

When free system is upgraded to paid system, it is no longer possible to downgrade it back to free system. Users can still upgrade or downgrade between paid subscriptions.

Content and Data

When you upload and register content into our system, you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking website with SimplyBook.me, on SimplyBook.me site and on other partner sites such as but not limited to; our directories, other directories and Facebook sites and pages where clients can make bookings with you. Inside the SimplyBook.me system, you can select to only publish your information on SimplyBook.me booking websites and widgets by turning off the directory publishing.

Distribution of this content on directories, partner sites and FaceBook sites and pages is for increased visibility so clients can book directly with you from these places.

Account, Password and Security

Login credentials (company login, user login and password) are sent to user’s email address after completing registration process. You should change your password in admin interface of SimplyBook.me system in Manage // Users section. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. For added security, SimplyBook.me offers users to enable HIPAA plugin that has double authentication which further improves security.

SimplyBook.me cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

Limitation of Liability

SimplyBook.me is not responsible for yours or other users' content, actions, or in-actions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user's content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

SimplyBook.me may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with SimplyBook.me partners, please be informed of their own terms and conditions and privacy policies. SimplyBook.me takes no responsability of any incidents that may happen in their systems that may lead to data leak or content distribution. SimplyBook.me is also not responsible for if they stop prividing their services, or if their service goes down or has any security breach.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to the liability, or (b) .

Support access

In case service providers contact support or buy set-up assistance package, they grant access for support agents to their admin interface in SimplyBook.me system. If service providers want to restrict access to admin interface for support department, they can enable HIPAA plugin.

HIPAA Compliance

SimplyBook.me (Notando Iceland Ltd) is ONLY fully HIPAA compliant towards users (companies) that implement the Patient data protection (HIPAA) custom feature. This custom feature can be enabled in the custom feature section of the SimplyBook.me system. The custom feature specifically enhances the security for those who activate it. For example, our support personnel can not access systems of those who activate this custom feature. Other functions of the custom feature relate more to your operations and help you to set your own protocols to become HIPAA compliant. Remark that SimplyBook.me does NOT make the users of SimplyBook.me HIPAA compliant, it ONLY provides means to better secure access to the patients data. You should to get help from relevant professionals to make your own organisation/company HIPAA compliant.

Users are responsible to take care to have SMS (text message) credits on their account as they are used to help authorized persons to get a verification code to their phones to be able to login.


If you as a service provider have a dispute with one or more clients, or if you as a client have dispute with one or more service providers you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to SimplyBook.me by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.

No relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Privacy Policy

For a seperate description of our privacy policy, see the SimplyBook.me Privacy Policy.

Following is the privacy policy of Notando Iceland Ltd for the SimplyBook.me site, appointment booking solution and for related sites such as BookingTroll.com and AppointmentSchedulingNews.com

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may include your business information in directory listings, and on Facebook pages to increase your visibility to clients. You can turn this off inside the admin interface if you do not wish to be included.

We may use your contact information to inform you about our services, system updates and changes and other relevant news. We may use systems and tools to enhance your experience with SimplyBook.me.

The system will send emails, SMS/text notifications to your clients about bookings and feedback requests from your company name (as it is indicated in Settings // Basic information). The sender email address is default from SimplyBook.me unless you have set your own SMTP server, then the sender email will be the address that you have set as sender email. The reply-to email address is always the address that is set as the default company email. Remark that the default settings is that all email communication is active unless you select it to be inactive. Text messages/SMS are only sent if you have bought SMS credits and it will be sent according to your setup in Settings // Email and SMS settings. Remark that if you use long text or characters outside Latin alphabet, the text messages may become split up by telecom companies which means that you may be charged more.

Clients who book appointments using our tools or sites are enabled to notify their friends or followers about their actions on Facebook and Twitter at time of booking. Clients should be aware of this fact and choose not to share their booking if they dont want it to appear on their Facebook profile or Twitter.

Diese Datenschutzerklärung beschreibt, wie SimplyBook.me Informationen, die Sie SimplyBook.me bei der Nutzung dieses Services übermitteln, verwendet und schützt, und wie Ihre Kundendaten und Informationen verarbeitet werden.

SimplyBook.me arbeitet engagiert daran, sicherzustellen, dass die sowohl Privatsphäre als auch Daten von Ihnen und Ihren Kunden geschützt werden. Alle Informationen, durch die Sie während der Nutzung dieser Webseite identifiziert werden können, werden nur in Übereinstimmung mit dieser Datenschutzerklärung verwendet.

SimplyBook.me may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22. September 2016 (updated since 1. August 2015).

SimplyBook.me sammelt Informationen über Sie und Ihr Unternehmen, sobald Sie sich anmelden, um die Services von SimplyBook.me zu nutzen. Wir verwenden Cookies und Sitzungscookies, um Ihr Erlebnis auf dieser Webseite zu verbessern. SimplyBook.me sammelt Informationen über die Kunden des Benutzers, wenn diese Dienstleistungen buchen. Benutzer können bestimmte Informationen von Kunden anfordern, die mit den angebotenen Dienstleistungen zu Verbindung stehen. SimplyBook.me verwendet die Daen und Informationen der Benutzer nur, um Benutzern dabei zu helfen, ihre Dienstleistungen zu erbringen. Wir verwenden auf unserer Webseite Google Analytics und Piwik, um Besucher zu erfassen und den Traffic zu analysieren. Das steht nicht persönlich mit unseren Benutzern oder Besuchern in Verbindung. Wir verwenden diese Tools nicht in den Webseiten oder Widgets, die Sie von uns erhalten. Sie können solche Services nach eigenem Ermessen installieren.

Das sammeln wir

In unseren Datenbanken können wir die folgenden Informationen speichern:

  • — Name und Firmeninformationen
  • — Datum der Registrierung
  • — Kontaktinformationen inklusive E-Mail Adresse
  • — Handynummern
  • — Demografische Informationen, wie PLZ, Stadt und Land
  • — Logininformationen von Stammkunden für einfache Buchung
  • — Zahlungen und Zahlungsdaten

Each service provider is allocated his own database when he registers with us. In this database we collect:

  • — Service provider's personal or company information;
  • — Information concerning the system setup;
  • — Client's bookings data (telephone, email, name);
  • — Any data that you may request your clients to fill out.

This data belongs only to you and your clients and we do not use this for any purpose.

Das machen wir mit den gesammelten Informationen

Wir benötigen diese Informationen, um Ihre Bedürfnisse zu verstehen und Ihnen einen besseren Service bieten zu können, sowie im Besonderen aus den folgenden Gründen:

  • — Ihnen (dem Benutzer) dabei zu helfen, eine Buchungswebseite oder ein Widget zu erstellen, um Kundentermine akzeptieren zu können
  • — Ihnen und Ihren Kunden relevante Daten zu präsentieren, damit Sie gemeinsam geschäftlich tätig sein können
  • — Wir können die Informationen verwenden, um unsere Produkte und Dienstleistungen zu verbessern.
  • — Wir können regelmäßig Werbe-E-Mails mit neuen Systemverbesserungen, Sonderangeboten und anderen Informationen an die von Ihnen angegebene E-Mail Adresse senden, die Sie unserer Meinung nach interessieren könnten.
  • — Von Zeit zu Zeit können wir Ihre Informationen verwenden, um Sie zu Marktforschungszwecken zu kontaktieren. Wir könnten Sie per E-Mail, Telefon, Fax oder E-Mail kontaktieren. Wir können die Informationen verwenden, um die Webseite in Übereinstimmung mit Ihren Einstellungen zu personalisieren.

Während der Registrierung erhält der Kunde (Ihr Kunde) gemeinsame Login-Daten, die es ihm/ihr ermöglichen, ganz einfach Ihre Dienstleistungen und die Services anderer Dienstleister zu buchen. Diese Daten stehen allerdings keinen anderen Personen zur Verfügung, außer der Kunde bucht Termine bei anderen Benutzern. In diesem Fall werden dem anderen Benutzer nur die Daten, die mit den Registrierungsinformationen in Verbindung stehen, zur Verfügung gestellt - und keine Informationen, die die Termine des Kunden bei Ihnen betreffen. Falls ein Kund eine Dienstleistung über Facebook bucht, könnten Informationen betreffend den Termin in seinem/ihrem Profil angezeigt werden, was von seinen/ihren Datenschutzeinstellungen bei Facebook abhängt. Falls Ihnen ein Kunde über Facebook Feedback gibt, könnte es im Facebook-Profil des Kunden erscheinen.

Falls Sie entscheiden, SimplyBook.me nicht mehr zu verwenden, werden Ihre Daten gelöscht und von niemandem mehr verwendet.

So verwenden wir Cookies

Ein Cookie ist eine kleine Datei, die um Genehmigung bittet, auf der Festplatte Ihres Computers abgelegt zu werden. Sobald Sie zustimmen, wird die Datei hinzugefügt und das Cookie analysiert Webtraffic oder informiert Sie, wenn Sie eine bestimmte Webseite besuchen. Cookies ermöglichen es Web-Anwendungen, Ihnen als Individuum zu antworten. Die Web-Anwendung kann ihre Funktion an Ihre Bedürfnisse, Vorlieben und Abneigungen anpassen, indem Informationen über Ihre Präferenzen gesammelt und abgerufen werden.

Wir verwenden Traffic-Log-Cookies, um zu ermitteln, welche Seiten verwendet werden. Das hilft uns dabei, Traffic-Daten der Webseite zu analysieren und unsere Webseite zu verbessern, um sie auf die Bedürfnisse der Kunden zuzuschneiden. Wir verwenden diese Informationen nur zum Zweck der statistischen Analyse. Danach werden die Daten aus dem System entfernt.

Insgesamt helfen uns Cookies dabei, Ihnen eine bessere Webseite anzubieten, da wir kontrollieren können, welche Webseiten Sie nützlich finden und welche Sie nicht interessieren. Ein Cookie gibt uns in keiner Weise Zugriff auf Ihren Computer und auf Informationen über Sie, mit Ausnahme der Daten, die Sie bewusst an uns weitergeben.

Sie können selbst entscheiden, ob Sie Cookies akzeptieren oder ablehnen möchten. Die meisten Webbrowser akzeptieren Cookies automatisch, Sie können aber normalerweise die Browser-Einstellungen ändern, um Cookies abzulehnen. Das verhindert allerdings, dass Sie Webseiten besuchen können, da Cookies dafür normal funktionieren müssen.

Links auf andere Webseiten

Unsere Webseite kann Links auf andere Webseiten, die Sie interessieren, enthalten. Sobald Sie auf diese Links geklickt haben, um unsere Seite zu verlassen, sollten Sie wissen, dass wir keine Kontrolle über diese andere Webseite haben. Wir sind daher nicht verantwortlich für den Schutz und die Privatsphäre von Informationen, die Sie während Ihres Besuchs auf solchen Webseiten angeben. Außerdem unterliegen diese Webseiten nicht dieser Datenschutzerklärung. Sie sollten vorsichtig sein und sich die Datenschutzerklärung der jeweiligen Webseite durchlesen.

Unternehmens- und persönliche Informationen überwachen

Sie können Ihre persönlichen Informationen/Firmeninformationen auf folgende Weise ändern oder aktualisieren:

  • — gehen Sie auf Einstellungen / Firmeninformationen und bearbeiten Sie sie entsprechend
  • — gehen Sie auf Verwalten / Dienstleister und bearbeiten Sie sie entsprechend

You may delete all your information:

  • — Go to Settings // Company information and choose Delete account.

Wir verkaufen, verbreiten oder vermieten Ihre persönlichen Informationen bzw. die Informationen Ihrer Kunden oder Ihres Unternehmens nie an Dritte, sofern wir nicht Ihre Genehmigung haben oder gesetzlich dazu verpflichtet sind.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to support@simplybook.me.

Falls Sie glauben, dass Informationen, die wir über Sie besitzen, falsch oder unvollständig sind, informieren Sie uns bitte schriftlich oder per E-Mail unter der oben angeführten Adresse. Wir werden falsche Informationen sofort korrigieren.


You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.


These policies may be changed from time to time. Changes take effect when we post them on the SimplyBook.me site. When using the SimplyBook.me sites or services you are subject to any posted policies or rules applicable to services you use through the sites.

About us

Notando Iceland ltd owner of SimplyBook.me was established in 2001. The Simplybook.me appointment and booking solution has been operating since 2008.

You may contact us:

E-Mail: support@simplybook.me
Adresse: Armúli 4, 108 Reykjavik, Iceland